- Manage your outsourced team effectively when you implement these best practices.
- Keep your outsourced team motivated and engaged so that they’re effective and productive.
- Partner with a reliable outsourced service provider to get first-rate services.
You might already be outsourcing to a service provider or are seriously considering it. Many companies are outsourcing as a strategy because of the numerous advantages it offers. However, it doesn’t always work out because of logistical issues, lack of motivation, inexperience, and poor communication. You need to find ways to manage your outsourced team effectively.
What are the best practices to manage your outsourced team effectively?
Keep Track of Progress
Your outsourced team also needs guidance, tools, encouragement, and others much like your in-house employees. You need to monitor their progress to determine if they’re meeting your standards and accomplishing the tasks you delegate to them. It’s important to establish metrics to gauge your outsourced employees’ progress and performance. This also enables you to determine if they need additional training and support from others. You can implement an efficient monitoring process if you track the hours an employee works and ask them to submit daily, weekly and/or monthly reports. Keep these records so that your in-house team has documents they can refer to.
Praise Good Work and Accomplishments
You can attract top talent from outsourcing companies if you acknowledge and praise a job well done. This approach enables you to build rapport and a good working relationship with your outsourced employees. Encouragement can come in different forms such as direct messages, one-on-one discussions, during team huddles, and/or a teamwide announcement. This boosts their confidence and motivation to keep doing well. They’ll be more engaged in the tasks you give them and will provide you with first-rate output.
Teach Them Your Branding Strategies
Alignment is a must when it comes to partnering with an outsourced service provider. Train your outsourced team in how they can implement your branding strategies and maintain a positive image in front of your clients. Your outsourced employees are still part of your organization. They need to represent your company in ways that bolster your branding. Provide them with a short training program to at least familiarize them with your company’s values and policies. Training allows them to implement your standards and uphold your values. They’ll also be able to respond in a similar way to your in-house team when they deal with clients.
Tell Them about Your Organization
You can manage your outsourced team effectively when you discuss the values, mission, culture, goals, and policies of your company with them. This allows them to determine if their values match yours. Talk about their job responsibilities in detail so that they can live up to your standards and deliver the output you desire. Discuss the interconnectedness of their tasks to the success of other teams in your organization. This enables them to realize the importance of their contributions even if they’re not your full-time employees. This approach creates a positive work environment for everyone.
Establish Objectives and Expectations
To manage your outsourced team effectively you need to clarify the quotas they need to meet, the goals they need to attain, and the hours they need to fulfill among others. This practice enables all parties involved to set clear expectations about the job. This enables your outsourced service provider to meet your demands within the deadlines you established. Goal and expectations setting optimizes the expertise and boosts the efficiency of all parties involved in the project.
Distribute Training Materials
Your outsourced team might already have the skills and experience you require from them. However, they still need training to do the tasks you assigned to them efficiently. Provide them with the materials and tools they need to hone their skills and be more productive during their contract with your company. This practice creates a win-win situation for your organization and your outsourced service provider. Create training materials that you can scale so that you don’t have to start from scratch whenever you need to hire more outsourced employees. Use platforms that make it easier for your outsourced team to access the training materials you create.
Create a Support System
Communication is vital to the success of any business partnership. Simplify the means of communication with your in-house employees and their outsourced counterparts. This makes collaboration smoother, reduces inefficiencies, and improves productivity. Regular communication enables everyone to stay aligned with the short and long-term objectives you established. Consider scheduling regular meetings such as weekly or bi-monthly. This keeps you abreast of the progress of your outsourced team. Allow your outsourced employees to give feedback about your organization’s processes and policies. This open-door approach allows you to gain insights into how you can improve your company.
Strong Cyber Security
Your outsourced team is most likely working outside of your office and company eco-system. They might visit your office every now and then. You need to have a strong and full-proof cyber security system to prevent data theft and loss and stop hackers. Invest in first-rate cyber security software and tools. Hire experienced IT staff so they can keep your system secure. Their experience and expertise can ensure safe communication between your in-house team and their counterparts from your chosen outsourced service provider.
Comments from In-House Staff
It’s important to get feedback from your in-house team about the performance of your outsourced service provider. They are the ones who directly work with them. They have insights into their fit with your company, performance, culture, values, and other metrics. Their comments allow you to determine if you should extend your contract with your current business partner or move on to a better one.
These best practices allow you to manage your outsourced team effectively. Effective management boosts everyone’s performance and has a positive impact on your organization.If you’re looking for a first-rate outsourced service provider, look no further than Manila Bookkeepers. We are an experienced accounting company in the Philippines that provides quality services. You can rely on our team to deliver the output you need within your deadline. They keep your accounting books and financial records updated. You can use this information to make important decisions and implement financial strategies.
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